Friday, November 17, 2006

GMA 7 VS. ABS-CBN + AGB-NMR

Letter from ABS-CBN

Greetings from ABS-CBN!

In the past few days, you might have come across a letter signed by a GMA Marketing and
Productions executive addressed to clients -
advertisers and agencies like yourselves.
This letter challenges the
integrity and professionalism of AGB-Nielsen Media Research,
the
industry's ratings provider, and ABS-CBN, the country's leading broadcasting group.

In the face of a rambunctious competitor over the last few years,we have opted to
keep our silence, choosing instead to focus on
improving our content and enhancing
our service to our clients. We
believe that you, our valued clients, have been witness
to the fruits
of our efforts in improving our hold over our audience and bringing delight
to you through our efforts to give client-oriented servicing.


However, given this letter that directly questions our company's integrity we believe
that it is time for us to respond.


On The Issue of Cable vs. Non-Cable Ratings
Our competitor has raised the issue of the difference between cable and non-cable
ratings saying they find it difficult to believe that
there would be such a big difference
in the viewing of programs in
households from these two groups.

Their lack of understanding comes from their stubborn assumption that there are no
differences in the situation of viewers whether
they come from cable or non-cable homes.

There are many demographic and other variables that make the situation of viewers from
cable different from those of non-cable
homes. We would also like to add, that similarly,
there are
differences in the situation of viewers from Metro Manila and the Suburbs.

One of the significant differences that define cable or non-cable and Metro Manila or
Suburbs viewers has to do with the low-band
frequency of ABS-CBN. The signal of ABS-CBN
goes through Channel 2,
this is the lowest among low- band channels. All Channels from 2 to
6, because of their low-band frequency are vulnerable to noise such as those generated by
use of electricity and telecommunications
activity. Noise generated does not generally
interfere as much with
the reception in areas in Metro Manila which are closer to our
transmission tower, but they interfere with reception (making it snowy or distorted)
in areas further away such as the suburbs. With
the increased use of electricity and
telecommunication equipment in
the past few years, the noise generated has become
significant. Thus
you will note that ABS-CBN performs significantly better in Metro Manila
than in the Suburbs.


Even in Metro Manila given its size, the reception of Channel 2 is not completely immune
to noise, especially houses located in the
fringes (north and south). However, among cable
homes, the connection
through cable, takes away the vulnerability of ABS-CBN's reception
from noise, especially in instances when ABS-CBN is assigned to a channel 8 (in Destiny,
ABS-CBN is still assigned to a low-band
channel 6). Thus, among cable homes, the playing
field is level - ABS-
CBN's reception is equal to that of any high-band channel. With a
level playing field - the only variable now becomes quality of content.

In Metro Manila where the handicap of a low-band channel is not as great as the suburbs,
you can see our performing significantly better
than in the suburbs. Among Cable homes
where the playing field is
level - you see the proof of our superior content.

We have always known that given our single mindedness in improving our content,
our performance will shine on a level playing field. We
see this also in Iloilo City.
For many years in the past, we have
lost to competition in Iloilo because the signal
reaching Iloilo came
from Bacolod, making it weak and putting us at a disadvantage in
terms of reception quality. However, once we put up our transmitter in Iloilo in the
4th quarter of 2004, we quickly dominated the area.


What ABS-CBN is Doing About Issue of Reception

The issue on ABS-CBN reception is limited to areas that are serviced by our Metro Manila
transmission tower. These are basically
fringes of Metro Manila and the suburbs.
However, outside these areas
where we have relay stations and local transmission towers,
we
perform very well.

We have both short term and long term plans to address the issue of reception in the
fringes of Metro Manila and the Suburbs. We have
done communication campaigns for
correct antennas.You will have
noted our plugs for "Baron" antennas. These types of
antennas address
the noise issue and give us level playing field. We have done antenna
drives (even given free antennas) in some areas. However, the long
term solution to our
reception issue will come from our introduction
of Digital TV. We will be introducing
Digital TV starting next year.
Under this platform,the issue of reception will become moot.

On ABS-CBN Having Prior Knowledge of Ratings

Our competitor alludes to a text message sent out by one of our Sales Executives to a
few friends that seemed to indicate that we
have prior knowledge of ratings.

The ABS-CBN executive did NOT have prior knowledge of the overnight ratings for
October 4.The executive sent an informal (not an ABS-CBN
release) text to a few agency
friends on Thursday (Oct. 5).
Inadvertently thinking that both Tuesday and Wednesday ratings
were
out, she referred to the data on hand as ratings for Tuesday and Wednesday. For the
record,the only data available on Thursday was
data from October 3 (Tuesday).
The Wednesday and Thursday numbers
came out on Friday (Oct. 6).
There was no advance information. No mole unfairly leaking ratings results to us.
The Sales Executive has already apologized profusely
for her mistake, which inadvertently
seems to have led to such an
irrational response.

Issues with AGB-Nielsen Media Research Our competitor raises the question of over sampling of
homes
defined by certain demographic variables including cable homes. The AGB-Nielsen Media
Research panel over samples the AB and C homes in
order to allow advertisers targeting the upper
and middle class
ability to plan their media campaigns adequately. Because of over sampling for
the upper and middle class, there is in effect over
sampling of cable homes since the incidence
of cable subscription is
higher among these classes.

Over sampling based on some key demographic variables, as long as there is proper
downweighting upon data processing to correct it, is
an acceptable statistical practice.
The core sampling design that
went into the establishment of this panel was approved by
the
industry's Television Research Council (TVRC).

We too have our issues with AGB-Nielsen Media Research. But when we have issues,
we discuss these with them and show them solid analysis
to support our claims. Almost a
year ago, we approached AGB with
proof, based on a credible third party research, that their
Cebu
panel was no longer showing results that represent the truth. They made their own
independent checkand survey. Upon establishing that
not so ideal actions from another
party resulted to their panelsno
longer representing reality, they closed down their provincial
panels. They have since put up anew panel in Cebu, and among those
of you who have seen the
results from their new panel in Cebu,you
will see proof that ABS-CBN has never lost its dominance
in Cebu.


We have other issues with AGB-Nielsen Media Research and we continue to discuss these
withthem. We do not believe though that a
hysterical response will better resolve issues
thananalytical
discussions.

We know that not all our issues with AGB-Nielsen Media Research might be resolved, and
wehave in fact been the first to sign up with
another third party for national TV ratings.
If we had a mole in AGB,
we would not have initiated the entry of another TV ratings provider.

ABS-CBN Focused on Improving Content and Better Service

Over the last few years, we have listened to our audience more, tried to understand them
better, and improved our content.


In Metro Manila, where our reception handicap is not substantial, you will see the great
strides we have made given the response of our
audience. We lead in the rest of the Philippines.

We have also gone back to solid/fundamental programming - providing our audience with
programs that make them feel, look inside
themselves, think about their values and celebrate
their humanity.
You will see this in the breadth of our offering which is aligned with our
mission to Serve the Filipinos and not pander to their
escapist tendencies.

Look at what we have achieved. We are competitive among the highly sought after female
20+ who affirm themselves and their values with
such powerful offerings like Bituing Walang
Ningning,Sa Piling Mo,
Maging Sino Ka Man and MMK. Filipinos from all walks of life find embracive
acceptancein Wowowee. We are helping raise better children
by bringing value laden programs
like Wansapanatym,Noypi, Super
Inggo and Pedro Penduko. Young and old examine themselves
through
lives reflected inPinoy Big Brother and Pinoy Dream Academy and find thrill in seeing
people test their limits in game shows like
Pilipinas Game Ka Na Ba and Kapamilya Deal or
No Deal.Empowered
males (who are more likely employed) respond favorably to empowering
Current Affairs shows like XXX and SOCO and content driven news
programs like
TV Patrol World and Bandila.


And we have achieved all these because our will to serve is guided by our principles of
Honesty, Integrity and Professionalism, and
supported by our value of Partnership.

Our valued clients, we continue to affirm our commitment to service - to the Filipino People
and to you.
We in ABS-CBN take our
values seriously. We can do no less for we are the network -
In the
Service of the Filipino Worldwide.

Maraming Salamat po.

Very truly yours,

JOSE AGUSTIN C. BENITEZ, JR.
Head, ABS-CBN Channel 2 Sales

-------

Letter from AGB Nielsen Media Research

November 3, 2006

To our valued partners in the industry:

In a letter dated 16 October 2006 sent to advertisers and media agencies,
GMA Marketing & Productions President & COO Mr. Manuel P.
Quiogue expressed GMA's
"critical concerns" about our television
ratings data.

The focus of GMA's "critical concerns" was the big difference in the viewing of certain
GMA programs between cable and non-cable
viewers and between Sky Cable/Home Cable
subscribers and other cable
companies' subscribers.

Time and again, we have explained to GMA what we think are the possible causes of the
aforesaid difference in viewership. As early
as 2003, we gave our response to the Television
Research Council
which managed the study for the industry and gave its own response to GMA.

We even consulted GMA in 2005, along with other partners in the industry, when we set up
a new audience measurement panel for Mega
Manila following the merger with Nielsen Media
Research.
Significantly, even after 100% of all cable panels were replaced, the data differences
for cable viewing remained approximately the same.


Understandably, there will be occasions when not everyone will be pleased with our TV audience
measurement results; some will be very
disappointed. But on other occasions our broadcaster
clients can be
very happy with the ratings data. Interestingly, those same broadcasters never
question the results when their programs perform
well.

" We stand by the integrity of our data. AGB Nielsen Media Research
abides by the Global Guidelines in TV Audience Measurement (GGTAM)
endorsed by expert practitioners in television audience measurement
worldwide. Our reputation as the world leader in TAM has been built
on a commitment to independence, reliability and transparency. We
will not change our data to assuage the concerns or suit the needs of
any client."

Mr. Quiogue's letter stated there was "cause for alarm" and referred to a text message
allegedly sent by an ABS-CBN sales
executive reporting, even before we released our Oct. 4
data, that
ABS-CBN's programs beat those of GMA's. In his letter, Mr. Quiogue claimed:

"Interestingly, when the ratings for Wednesday were released two days laterwe were
surprised to see that the ratings cited by the ABS-CBN
sales executive were substantially
correct."


As subscribers to the same data, you can validate for yourselves GMA's claim. I reiterate
and confirm what I said in my email reply to
Mr. Quiogue, and I quote: "ABS-CBN's claim
that they have the October
4 data is absolutely false as we haven't released any data yet
and
have only started to produce it today."

As you may know, we launched the AGB Nielsen Media Research NUTAM service on
26 October 2006-the same day GMA's letter (dated 16
October 2006) was reportedly sent to
advertisers and media agencies.


The NUTAM (National Urban TV Audience Measurement) service provides the industry
with an expanded panel across 90% of the national urban
regions of the Philippines, which
effectively gives its users a clear
picture of viewing outside Metro Manila. This changes the
television
landscape and the manner in which advertisers will allocate their TV investments to
achieve cost efficiency and maximize reach. With this
larger geographical measurement
coverage, a greater level of accountability
and confidence in television as a primary advertising
medium is achieved.


The NUTAM service is a testament to our steadfast commitment to deliver an improved
television audience measurement service. It
ensures that the advertising industry in the
Philippines benefits
from the world's best practice in TAM research.

We measure, and report. Nothing more, nothing less.

AGB Nielsen Media Research will protect and defend its reputation to the full extent
of the law.


Thank you.

Yours sincerely,

MAYA F. REFORMA
General Manager
AGB Nielsen Media Research Phils. Inc.






1 comment:

DONNA_GANDA said...

Ha ha ha....!kalokah talaga mga kapamilya they still giving misinterpretation that they still having a highest ratings as of oct which is AGB has not yet been released any ratings as of of oct.ha ha ha echozerang mga vakla!